All manufactured products must have a limited service life, and although at Liquid Levers Innovations we strive to produce the best quality products, at some point your purchase may require servicing or repair.
With this in mind, we have attempted to streamline that process by introducing a fixed charge repair / refurbishment service. Before sending your equipment to us, you know (in most cases) exactly what the cost will be.
Servicing may be paid for online in the same way as a purchase of one of our products - i.e. by Credit / Debit Card or by Cheque / Money Order at the time of ordering.
You are responsible for shipping your equipment to us at your expense. We strongly recommend that goods are sent by special delivery with the appropriate insurance cover as they will only be deemed received when signed for by us. A delivery fee may be charged at the time of ordering (with the exception of UK customers) - this delivery fee is for the return of the serviced equipment to you.
Any exceptions to this fixed price service will be in the rare case where the unit for repair is badly damaged, or so elderly that we will have difficulty in sourcing spares. In these situations, we would advise the customer of any additional charges prior to proceeding and give the following options: -
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Dispose of the equipment and give a full refund.
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Return the equipment un-serviced for a full refund (less return shipping costs).
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Go ahead with the servicing - the difference in price to be paid prior to proceeding.